ABOUT US
Founded by Ayşe and Ahmet ÖZKEN in 2010, the ÖZKEN Customs Consultancy mainly engages in activities in Customs Brokerage, Auditing & Consultancy, Training and Academics, and Software. Having its main offices in Kemalpaşa, İzmir, Özkan Customs Consultancy also operates branch offices in İstanbul, Mersin, Balıkesir and Hopa, providing professional Customs Consultancy Services for elite establishments shaping the global economy, adopting a management approach focused on customer satisfaction without compromising quality culture, taking care to establish trust based and long term relationships with our clients, earning the praise and trust of our valued clients with effective and comprehensive services, as well as principled, honest and systematic work culture.
Today, ÖZKEN Custom Consultancy provides services for many corporate “Industrialists”, including many on the FORBES 500 list, together with a team including successful students of the founders, who are also faculty member academics, helping companies engaged in foreign trade to protect their competitive position in the currently climbing foreign trade and competition environment.
As an invariable supplementary component of foreign trade, which is on a rising trend, the field of Customs Consulting gains in importance and value every passing day. In this context, ÖZKEN Customs Consultancy acts as a professional “Customs Consultant”, protecting the right of both our clients and our state by implementing the applicable laws and the foreign trade regulations specified by the law.
Our mission is to provide services going beyond the expectations of our clients in every case without compromising quality, closely following technological innovations, acting as a prestigious, valuable and leading company offering more than a Customs Consulting firm, seeing our clients and human resources as our greatest assets, creating a difference and adding value with the "boutique service" concept we offer.
Our visions is to acts as a company offering services to our clients as quickly and efficiently as possible utilising our expert professional team and our strong corporate and technological infrastructure, acting in a disciplined and consistent manner in awareness of ethical values and social responsibility, determining preferences, needs and expectations of our client to the utmost of our ability and provide them with the most suitable solutions through the most appropriate and reliable paths.
- Boutique Service Concept:Our customer representatives who maintain constant and interactive contact with our clients analyse the needs of our clients and manage the processes in the most efficient manner in order to fulfil their demands at the right time, the right place and the right price.
- Time Management: Processes are managed in the shortest possible time with our dynamic team and expertise, systematic process management approach, and the technological hardware we utilise, providing immediate and correct data sharing thanks to management of information and documentation in the electronic environment.
- Process Management:Risks of foreign trade clients are managed in the best possible manner. After passing controls by our customer representatives and our import-export managers, the 3rd and final round of controls on the statements are performed by our Customs Consultants. Our Customs Consultants follow the applicable regulations and inform our clients as swiftly as possible. Errors are minimised with our Corrective-Preventative Action Program. Procedures are simplified to the maximum extent possible for your convenience, and unnecessary actions are analysed to prevent loss of time and money for activities which do not generate added value. In this context, some clients were advised to seek authorised economic operator (AEO) status and Blue Line certification, thus expediting procedures and providing savings on costs.
- Constant Contact:We maintain information and documentation sharing with our clients and their supply chain in line with the mutual benefit principle, helping our clients to manage their processes in the most efficient manner and gain competitive advantages in terms of quality, cost and services.
